Talisman One To One Limited. Trading As: The Ormond At Tetbury
FULL BOOKING TERMS & CONDITIONS
Confirmation of a booking and the taking of credit card details by the client is deemed acceptance of these terms. These terms and conditions detailed below apply to all bookings whether made online, by telephone or in person.
In these terms of business, the expression ‘Hotel’ means the hotel operated by Talisman One To One Limited specified in the Client’s confirmation -and ‘Client’ or ‘you’ means the person, firm or company making a booking or staying at the Hotel. These terms apply to all bookings except to the extent that specific terms apply for a particular booking.
Only reservations made directly with The Ormond at Tetbury are guaranteed. If you choose to book a room online with an agent, your room is not guaranteed until we receive your booking. If your reservation is not received, your room is not confirmed.
All published rates include VAT (and local taxes) at the current rate. Accommodation rates are per room per night, continental breakfast is included.
Bookings must be guaranteed by a major credit or debit card. We reserve the right to alter our tariff without notification. Special rates apply during special events such as Badminton Horse Trials and the Cheltenham Racing Festival. A minimum of 2 night stays may apply at weekends from March – October and at other times according to demand.
ARRIVALS AND DEPARTURES
Rooms are available from 3:00pm and must be vacated by 11am on the day of departure. Variance to these times can be arranged upon request. A late check out until 3:00pm is available at a charge of £25.00. The Hotel reserves the right to amend this charge without notice.
Confirmation, Cancellations, Amendments and Non-Arrivals
A booking is confirmed once the details of a valid credit card are supplied to the Hotel, we do not take provisional bookings.
All cancellations and amendments must be made in writing to the hotel either by letter, fax or email. If your reservation is cancelled in line with the hotel policy – no charge will be made to you.
In the event of non-arrival or cancellation the following cancellation policy applies to all bookings EXCEPT Special Events and Group/Wedding Bookings.
Reservations must be cancelled before 48 hours before 10am on the day of arrival in order to avoid a charge for the full stay.
All amendments must be made in writing. We cannot guarantee that we can meet all amendments.
Non Arrivals: In the event of a No Show, a charge equivalent to the total cost of the full stay will be charged.
We will pre-authorise the credit card used to secure the booking 7 days before arrival to ensure it is valid. Full payment will be taken 2 days before the check in date or at the time of booking if it is already within the period of non-cancellation. All sums for food, drink and other services are due for payment on presentation of the invoice at check-out. In the event of any query relating to the invoice, the Client must notify the Hotel within 2 days of the invoice date and the Client’s obligation to pay all outstanding balances immediately will not be affected.
Due to the high demand for rooms at specific times we have a different cancellation policy for these special events which means that we cannot accept any cancellations within 30 days of the first day of the special event commencing. Some of these events are: Cheltenham Racing Festival in March and Badminton Horse Trials. As both of these events have been cancelled in recent times due to bad weather, we strongly recommend that guests take out insurance to cover against unforeseen circumstances. Your booking is still valid should an event you are attending be cancelled.
All cancellations must be in writing. If a booking is cancelled within the 30 day cancellation period then the full amount of the reservation will be charged by the Hotel. At the initial booking a 25% deposit for special event bookings will be required. If the booking is cancelled before the 30 day cancellation period the deposit will be refunded in full. All guest credit cards will be pre-authorised before the commencement date of the event. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation.
Minimum night stays may be applicable to special events and may vary.
FESTIVE SEASON BOOKINGS
Any booking made for Christmas Eve, Christmas Day or New Year’s Eve will have a cancellation period of 30 days prior to the date of arrival.
All cancellations must be in writing. If a booking is cancelled within the 30 day cancellation period then the full amount of the reservation will be charged by the Hotel. At the initial booking a 25% deposit will be required.If the booking is cancelled before the 30 day cancellation period the deposit will be refunded in full. All guest credit cards will be pre-authorised before the date of arrival. Any credit cards that are declined must be replaced with a valid card to enable pre-authorisation. If subsequent pre-authorisations are also declined the hotel may cancel the reservation. Your booking is still valid should an event you are attending be cancelled within our cancellation period.
If you have reserved from 3-7 rooms then this is deemed a group booking and the cancellation policy is 7 days not 48 hours. If you have reserved 8 rooms or more then this is deemed a group booking and the cancellation policy is 30 days notice before the day of check-in. A 25% deposit will be required at the time of booking and is refundable in full if the booking is cancelled in line with the cancellation policy.
Once a deposit is paid it becomes the client’s responsibility to ensure that the rooms are filled by you and your guests. You must also provide us with the guests’ names for each room and valid credit card details for each guest in each room.
If you have reserved more than three rooms for your wedding guests then a deposit will be required. The deposit will ensure that your guests will be guaranteed a room on the dates specifically requested by you.
Once a deposit is paid it becomes the client’s responsibility to ensure that the rooms are filled by you and/or your guests. A room is deemed to be reserved by a guest once they have provided their own name and address and valid credit card details with us. Once this is done the guest also becomes responsible for the room reservation and so must be aware of the terms and conditions of the hotel.
Should you provide us with a nominated list of guests then you are responsible for ALL rooms allocated under this booking. Please read the group/wedding cancellation policy and deposit policy.
GROUP/WEDDING BOOKINGS CANCELLATION POLICY
A group/wedding booking must be cancelled in line with the cancellation terms which vary according the amount of rooms booked. If the rooms are cancelled within the cancellation deadline then the deposit will be forfeited and the full amount of the booking will be due. However, the Hotel will aim to sell the cancelled rooms and will charge only for unsold rooms or where the price achieved is lower than the original booking price, taking into consideration on line travel agent (such as Booking.com) fees.
If you have reserved the whole hotel for a group/wedding, we strongly recommend that you periodically check your booking at intervals to ensure you are happy that your obligations to fill the whole hotel (16 rooms) have been met. This can be done by emailing the hotel.
If rooms are not occupied on the designated booking date(s) then the person(s) making the original booking become responsible to pay the agreed rate of any unreserved rooms of the original booking.
A deposit of 25% of the total group/wedding booking is required for bookings of 4 rooms or more on the same date in the hotel. If all rooms have been paid for on their designated day of departure and there has been no damage incurred as a result of your guests stay with us, then the deposit will be refunded to you in full.
Should there be any issues with a client’s guest, there may be cause to make reasonable deductions from the deposit to cover such eventualities. Should the costs exceed the deposit amount then the hotel reserves the right to take reasonable steps to recover the full amount of these charges once these have been presented to the deposit stakeholder.
All overseas bookings must pay a 50% deposit of the full booking amount at the time of the booking. This deposit is non-refundable.
PAYMENT FOR EVENT & FUNCTION BOOKINGS
Most major credit and debit cards are accepted but there will be 3% charge for American Express. A deposit is required at the time of booking, this will vary depending on the nature of the function and will be non-refundable in the event of cancellation. The balance of the function costs should be paid prior to the date of the function and any additional sums due should be paid on presentation of the invoice at the end of the event
Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money. The hotel takes no responsibility for any personal belongings lost whilst on the hotel premises.
Cots are available free of charge, subject to availability.
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the child’s behaviour is appropriate for other guests within the Hotel.
DOGS AND OTHER PETS
Pets are accepted in certain letting rooms of the Hotel. Please call the Hotel for clarification. We reserve the right to refuse use of a room if the pet displays unacceptable behaviour at any time whilst in our Hotel. A cleaning charge of £15 will be applied to clean the room after the pet has departed.
The Hotel reserves the right to judge acceptable levels of noise or behaviour of clients, guests or representatives, who must take all steps for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.
It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, remove from the Hotel any person or persons offending against this policy.
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Clients, their guests or representatives for consumption or sale on the premises without the express written consent of the Hotel and for which a charge may be made by the Hotel.
COMMENT AND COMPLAINTS
Any comment or complaint regarding the stay should be made in writing to the hotel
All information concerning the hotel, including but not limited to descriptions, availability and pricing has been provided and is controlled by the Hotel.
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by Clients, their guests and representatives.
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client is limited to the price of the booking.
Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function.
Client, guests or any outside contractors of the Client – The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.
The Hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked in the vicinity of the hotel
Clients are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the premises. Clients, their guests or sub-contractors will pay to the Hotel on demand the amount required to make good or remedy any such damage or any theft.
All damage incurred by guests will be chargeable in full but every effort will be made to minimise this cost.
The information provided by the Client may be processed by Talisman One To One Limited for the purposes it has notified to the Information Commissioner. By confirming the booking, the Client consents to this processing of the information.
These terms will be construed in accordance with the exclusive jurisdiction of the English Common Law in the respect of any dispute that you may have relating to such goods or services as aforesaid.
The Hotel Proprietors’ Act 1956
HOTELIER’S RESPONSIBILITY FOR GUEST’S PROPERTY
The proprietor of any hotel has a duty to take reasonable care of the property of his guests brought to the hotel, whether resident or not. If it is lost or damaged through the negligence of the hotel, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests.
The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest’s own negligence, or by an Act of God, or by an Act of the Queen’s enemies.
INNKEEPER’S STRICT LIABILITY
This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests’ property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel.
The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them. As strict liability no longer applies to these items, the innkeeper no longer has a right to detain them as security for unpaid bills.
LIMITATION OF STRICT LIABILITY
The innkeeper’s strict liability is limited to £50 for any one article and to £100 in respect of any guest, if she exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper may lose the protection of limited liability and become fully liable for the whole amount of the loss or damage.
Provided that the innkeeper shall not be entitled to the protection of this subsection unless, at the time when the property in question was brought to the hotel, a copy of the notice set out in the Schedule to this Act printed in plain type was conspicuously displayed in a place where it could conveniently be read by her guests at or near the reception office or desk or, where there is no reception office or desk, at or near the main entrance to the hotel.
The Ormond at Tetbury cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
Talisman One To One Limited (trading as The Ormond At Tetbury) reserves the right to cancel, amend or vary the arrangements featured in the website without notice. Registered Office details: Talisman One To One Limited, 23 Long Street Tetbury Gloucestershire. GL8 8AA